Terms & Conditions

Terms & Conditions

Callaghan Jewellers are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@callaghanjewellers.com

All transactions on-line that contain your personal details and credit card information are protected by an industry standard secure server.

We accept all major cerdit/Debit cards for goods available from this website. We do not accept payments by cheque. All goods remain the property of Callaghan Jewellers until paid for in full.

Delivery

Once your order has been placed we will send you a confirmation email with approximate delivery times. Items in stock should be delivered in 2-4 working days. If your item is not in stock and is ordered direct from suppliers we will contact you with an expected delivery time this may range from 5 days to 3 weeks depending on the item.

 

Cancellation

Customers have the right to cancel an order via email up until you receive a notification from us that the item has been dispatched. In the event that a customer wishes to cancel the order after you receive notification of dispatch, the customer will take responsibility for the cost of returning the products at which point the request will be completed.

 

Returns

The customer must accept full responsibility for the cost and safe return of any item of which you require an exchange or refund. Callaghan Jewellers accept no liability for any item until safely received at our premises. The company reserves the right to refuse all exchanges or refunds requested after 30 days of the order being dispatched. All items returned for exchange or refund are subject to a thorough examination of condition. No Return can be offered on earrings for hygiene reasons, unless due to a manufacturers error. Callaghan Jewellers reserves the right to refuse all returned items if deemed not to be in the same perfect condition supplied to the customer. Returns will be processed within 30 days.  We will only refund Postage costs when either the item has a clear manufactures fault or an error has occurred of which we accept full responsibility.

 

 

Faulty Items

Callaghan Jewellers takes no responsibility for any goods which are faulty due to a manufacturing error.  Any faulty items received should be returned to the company premises. You the customer will incur the cost and responsibility of return of said items.

 

Collection in Store

Items are available to collect in store, select 'pick up in store' from the checkout. You item will be ready for collection as soon as you recieve an email from us to notify you that your item is ready. Please bring your order number with you when collecting your item.